Q: My LP gas grill is hard to light and won’t get hotter than 250 to 300 F, even with all burners on high. Why?
A: Since 1995 all regulators (the part that attaches to the gas tank to regulate the flow of gas) have included a safety device that restricts the flow of gas in the vent of a gas leak. This safety device can be inadvertently activated in two ways, putting the grill into what is commonly called “bypass.” The first way for the device to be activated is to leave one or more burner control knobs in the “ON” position when the LP cylinder valve is opened. The second is not to wait long enough to “start” the grill after opening the LP cylinder valve. The safety device in the regulator is activated each time that the LP cylinder valve is opened. The device resets itself when the gas pressure equalizes between the closed burner control valve and the regulator, through the hose. If a burner control knob is turned on before the gas pressure can equalize, the device will remain in “bypass.” The length of time necessary to wait to “start” the grill after turning on the LP cylinder valve is dependent on the length of the hose and outside air temperature. It is always good practice to wait a few seconds after opening the LP cylinder valve before turning on the burner control knob to start the grill.
Keep in mind that the safety device reacts to a gas leak. If a grill is in bypass the gas connections and hose should be tested for leaks with a soap and water solution. If the grill is in bypass, after checking for gas leaks do the following to get the grill out of bypass:
- Close the LP tank valve
- Turn all burner control knobs to the OFF position
- Open the grill lid
- Turn the LP tank valve until it is completely open
- Wait several seconds
- Turn the front burner to the HI/START position
- Press the igniter until the burner is lit
- Close the lid
- The grill should preheat to 350-450 degrees in 10-15 minutes
If problem persists then you have a bad regulator, which will need to be replaced. Please contact customer service to order replacement.
Q: My grill is LP (liquid propane). Can my grill be converted to NG (natural gas)?
A: Yes, all our LP grills can be converted to NG. However it is a delicate procedure so we strongly recommend that a professional gas technician to do the conversion.
Q: Where can I purchase replacement parts for my grill?
A: Currently, we don’t have any retailers who carry our parts. However, we do stock parts for all our grills. To order parts please call customer service at 1-888-287-0735 (M-F 8:00am-5:00pm Pacific Time). Please have ready the model number, part number, and description.
Q: I lost my user manual. Where can I get a replacement?
Q: My grill comes with cast iron cooking grids. How do I season them?
A: If your grill comes with cast iron cooking grids, it is very important to season the cast iron cooking grates, just like cast iron pans. It’s necessary to season and re-season cast iron cooking grates; the oil will help protect the cast iron, decrease sticking, and protect the grates from rusting.
To season grates: wash with liquid dish soap, dry right away with towel. Do not let it drain dry or wash in dishwasher. Spread a thin coat of solid vegetable shortening or oil over entire surface. Use a paper towel and do not use salted fats such as butter. Pre-heat BBQ grill (with grates removed) for 10 minutes with all burners on HI and lid closed. Open lid and turn control knobs to OFF and place grates on grill (use CAUTION very hot surfaces). Re-light grill and turn control knobs to Medium-Low, close lid, and allow grill to heat grates 45 minutes to 1 hour, and turn all burners off and leave grates in grill until they cool.
Maintenance: To prevent rusting, grates should be re-seasoned frequently; new grates should be re-seasoned after each use. If rust is present, please brush off with wire brush. Important: do not do a burn off after you grill, rather leave the cooking residues on the grates and spread a coat of cooking oil on grates, then do a burn off just before you use your grill the next time. Brush off charred residues with a steel brush before cooking. Storing grates for extended periods of time, coat with thin coat of vegetable shortening, and store in a dry place.
Q: My stainless steel grill has rust spots. Why?
The perception that many people have is that stainless steel will not rust. That is not the case in certain conditions. Rust marks are regular steel particles that have become attached to the surface of stainless steel. They may also occur if you are using a steel wool or wire wool scouring pad instead of a nylon-scouring pad to clean your grill. In coastal areas, small rust pits may develop on the surface of your grill that cannot e fully removed by a cleaner. Concentrate bleaches and other solutions containing chlorine can also cause rust pits and should not be used. Please see our instruction section for stainless steel cleaning instruction.