Question My grill is LP (liquid propane). Can my grill be converted to NG (natural gas)?
AnswerYes, all our LP grills can be converted to NG. However it is a delicate procedure so we strongly recommend that a professional gas technician to do the conversion.
Question Where can I purchase replacement parts for my grill?
AnswerCurrently, we don’t have any retailers who carry our parts. However, we do stock parts for all our grills. To order parts please call customer service at 1-888-287-0735 (M-F 8:00am-5:00pm Pacific Time). Please have ready the model number, part number, and description.
Question I lost my user manual. Where can I get a replacement?
AnswerClick here to see all of our manuals. If your model number is not listed, please call Customer Service for additional help.
Question My grill comes with cast iron cooking grids. How do I season them?
AnswerIf your grill comes with cast iron cooking grids, it is very important to season the cast iron cooking grates, just like cast iron pans. It’s necessary to season and re-season cast iron cooking grates; the oil will help protect the cast iron, decrease sticking, and protect the grates from rusting.

To season grates: wash with liquid dish soap, dry right away with towel. Do not let it drain dry or wash in dishwasher. Spread a thin coat of solid vegetable shortening or oil over entire surface. Use a paper towel and do not use salted fats such as butter. Pre-heat BBQ grill (with grates removed) for 10 minutes with all burners on HI and lid closed. Open lid and turn control knobs to OFF and place grates on grill (use CAUTION very hot surfaces). Re-light grill and turn control knobs to Medium-Low, close lid, and allow grill to heat grates 45 minutes to 1 hour, and turn all burners off and leave grates in grill until they cool.
Maintenance: To prevent rusting, grates should be re-seasoned frequently; new grates should be re-seasoned after each use. If rust is present, please brush off with wire brush. Important: do not do a burn off after you grill, rather leave the cooking residues on the grates and spread a coat of cooking oil on grates, then do a burn off just before you use your grill the next time. Brush off charred residues with a steel brush before cooking. Storing grates for extended periods of time, coat with thin coat of vegetable shortening, and store in a dry place.

Question My stainless steel grill has rust spots. Why?
AnswerThe perception that many people have is that stainless steel will not rust. That is not the case in certain conditions. Rust marks are regular steel particles that have become attached to the surface of stainless steel. They may also occur if you are using a steel wool or wire wool scouring pad instead of a nylon-scouring pad to clean your grill. In coastal areas, small rust pits may develop on the surface of your grill that cannot e fully removed by a cleaner. Concentrate bleaches and other solutions containing chlorine can also cause rust pits and should not be used. Please see our instruction section for stainless steel cleaning instruction.

If you need further assistance please call 888-287-0735 for technical support